Privacy Policy

Joondalup Drive Medical Centre takes its obligations under the Western Australian Health Records Act 2001 and Commonwealth Privacy Act 1988 seriously and would like to take all reasonable steps in order to comply and protect the privacy and personal information that we hold. This policy sets out how we intend to do so.

Collection of information
At the Joondalup Drive Medical Centre we aim to provide a high quality of care.  In order to perform this task we ask you for some personal details.  These details will be collected and recorded by reception staff, nursing staff and Doctors.

Information such as (but not limited to) your name, address, date of birth, contact numbers, and Medicare number will likely be collected by our reception staff. Such information is used to identify your record and may be used for Medicare and accounting purposes, to plan and organise tests, investigations, medical referrals or operations.

Your health information is strictly confidential and will be collect by our practice nurse or your doctor. If, a referral is required to a specialist, information may be included that is pertinent to the medical problem.  Other than meeting medico legal requirements information will not be released to anyone else without your approval.

The doctor may take photographs using our MoleMax Machine if you are having a skin cancer check. This is done in order to monitor changes to your skin, please be assured this data is stored safely on our electronic database if you do not wish to have any images taken please advise your doctor.

Information quality
Our goal is to ensure that your information is accurate, complete and up-to-date. To assist us in this, please contact us if any of the details you have provided change.

Accessing your information
You are entitled to access your health records at a time convenient to yourself and to the practice. We ask that you book an appointment with your doctor (please note that such requests cannot be processed during a Medicare funded consultation) and your request for a copy of your medical record is in writing. Should you request to transfer your personal health information to another medical practice we will require a signed request form in order to do so.

The right of child to privacy of their health information is based on the professional judgement of the Doctor, and consistent with the law, it might at times restrict access to this information by parents and guardians.

We prefer not to disclose your information to overseas recipients and there strongly encourage you to visit your doctor before heading overseas. Please let your doctor know you are traveling/moving overseas so we can document your requests and provide you with the best possible clinical handover.

We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials generated in hard copy.

If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed please contact the Practice Manager. All complaints will be dealt with fairly and as quickly as possible.

If you are dissatisfied with the outcome of our handling of your complaint you can contact the Western Australian Health Services Commissioner or the Federal Privacy Commissioner